How HelloServiceDesk works

Expert help,
exactly when you need it

A verified marketplace connecting you with certified professionals in Healthcare, Technology, Finance, Legal, Mental Health, and Education — all via secure HD video sessions.

Book a Session Browse Services

Service categories

100%

Verified providers

Video sessions

24/7

Support available

Why Hello Service Desk

One platform. Every expert you need.

We built HelloServiceDesk to solve a real problem: finding a trusted, qualified professional shouldn't take days of searching, asking around, and hoping for the best.

🛡️

Every provider is verified

No self-declarations. Every specialist submits credentials, passes identity checks, and completes an onboarding interview before their first session.

📹

HD video — no third-party apps

Sessions run on Google Meet, included with every booking. Your link is sent automatically — just click and connect from any device.

⚡

Book in under 3 minutes

Browse real-time availability, choose a slot, pay securely, and get your confirmation — all without a single phone call or email chain.

💳

Multiple secure payment options

Pay with Khalti, eSewa, or bank transfer. Receipts are emailed instantly. We never store your payment credentials.

⭐

Real reviews, real quality

Every review comes from a verified booking. No fake stars — clients can only rate providers they've actually had a session with.

🎧

Support that actually responds

Every issue gets a ticket number, a priority level, and a named agent. Track your case in real time — no black holes, no automated runaround.

For clients

Book a session in 4 simple steps

From browsing to your video call — the whole process takes under 5 minutes.

Find your specialist

Browse by category, read verified profiles, check ratings from real clients, and compare availability — all in one place.

About 1 minute

Pick your time slot

See live availability — no double bookings, ever. Slots update in real time so what you see is always accurate.

About 30 seconds

Pay securely

Choose Khalti, eSewa, or bank transfer. Your receipt is emailed immediately and your booking is locked in.

About 1 minute

Join your session

A Google Meet link is sent to your email. Join from any device at your appointment time — phone, tablet, or desktop.

At booking time

Browse specialists

Healthcare specialists...

🩺

Dr. Aisha Karmacharya

General Physician · ⭐ 4.9 · 142 sessions

Available

💼

Binod Shrestha, CPA

Finance & Tax · ⭐ 4.8 · 89 sessions

Available

⚖️

Priya Thapa, LLB

Legal & Compliance · ⭐ 5.0 · 61 sessions

Next: 2PM

Choose time slot

Tuesday, March 25

9:00 AM
Booked

9:30 AM
Booked

10:00 AM

10:30 AM ✓

11:00 AM

2:00 PM

2:30 PM

3:00 PM
Booked

3:30 PM

✓ 10:30 AM selected — 30 min session

Secure payment

Choose payment method

💚

Khalti Wallet Instant

💙

eSewa Instant

🏦

Bank Transfer 1–24h

Session feeNPR 1,200

Platform fee + VATNPR 169

TotalNPR 1,369

Your session

📹

Booking Confirmed!

Dr. Aisha Karmacharya · 10:30 AM · March 25

Meet link sent to your email

Receipt emailed

Added to calendar

Support 24/7

For specialists

Your path to becoming a verified provider

We take quality seriously. Every provider on HSD goes through a structured verification process — because your clients deserve nothing less.

✓

1. Register & complete your profile

Create your account, choose your service category, write your professional bio, and upload a clear profile photo. Takes about 10 minutes.

~10 minutes

✓

2. Submit your credentials

Upload your professional licence or certifications — medical registration, legal bar membership, CPA licence, etc. Our admin team reviews each document individually.

Reviewed within 1–2 business days

3. Onboarding interview

A 30-minute video call with our team. We verify your identity, discuss your service offering, and walk you through how the platform works. Scheduled at your convenience.

30 min · Google Meet

4. Approval & go live

Once approved, your profile goes live instantly. Set your availability, connect your payout method, and start receiving bookings from day one.

Instant upon approval

Sample earnings breakdown

Session price (set by you) NPR 1,500

Platform service fee − NPR 150

You receive NPR 1,350

Paid out monthly to your bank or digital wallet. Numbers shown are illustrative.

What you get as a provider

✓

Your own verified professional profile

✓

Built-in availability calendar & scheduling

✓

Automatic Google Meet session links

✓

Real-time booking notifications

✓

Monthly earnings reports & payout history

✓

Dedicated support when you need it

Apply as a Provider

Service categories

Six expert domains, one platform

Whatever professional guidance you need, we have certified specialists ready to help.

🩺

Healthcare

General physicians, specialists, and health advisors for consultations, second opinions, and wellness guidance.

Explore

💻

Technology

Software developers, IT support, cybersecurity advisors, and digital transformation consultants.

Explore

📊

Finance & Tax

CPAs, financial advisors, tax consultants, and investment planners for personal and business finance.

Explore

⚖️

Legal & Compliance

Licensed lawyers and compliance specialists for contracts, legal advice, disputes, and regulatory guidance.

Explore

🧠

Mental Health

Licensed counselors, psychologists, and wellness coaches — in a safe, confidential video environment.

Explore

🎓

Education

Expert tutors, academic coaches, and subject specialists for students at every level.

Explore

🔒

OTP login on every session

Every login requires a one-time code. Even if your password is compromised, your account stays protected.

✅

Credential-verified providers

Every specialist has submitted and passed professional credential verification before their first session.

💳

No stored payment data

Payments are processed entirely by Khalti and eSewa. We never store your card, wallet, or bank details.

🛡️

Encrypted & secure connections

All data is transmitted over HTTPS with modern security headers preventing common web attacks.

Security & trust

Built to protect you at every step

We take security seriously — not as a checkbox, but as a foundational commitment to every person who uses this platform.

HTTPS on all pages

OTP on every login

Verified providers only

Real reviews only

Role-separated access

7-day dispute window

Support system

Real support. Real humans. Real resolution.

Every issue gets a ticket number, a named agent, and a clear timeline. No automated runaround.

Submit your ticket

Describe your issue and select a category — booking, payment, or technical. A unique ticket number is generated immediately and you receive a confirmation email.

Priority assigned & agent allocated

A support agent reviews your case. Payment issues are treated as urgent. You can reply, add attachments, and track status in real time from your dashboard.

✓

Resolved & confirmed

You confirm the resolution. Tickets close after 7 days of inactivity — and you can always reopen if you need further help.

Response time by priority

Urgent — Payment & account Within 2 hours

High — Booking disputes Within 8 hours

Medium — Technical issues Within 24 hours

Low — General enquiries Within 48 hours

Before you submit a ticket

Most common questions are answered in our Help Centre. For booking-specific issues, you can also message your provider directly through the dashboard.

Ready to get started?

Join thousands of clients and verified providers on HelloServiceDesk.

👤 I need expert help

Browse verified specialists, book a session in minutes, and connect via HD video call from anywhere.

Book a Session

🧑‍⚕️ I want to offer my services

Apply as a verified provider, set your own availability, and grow your professional practice online.

Apply as Provider

Expert help, exactly when you need it

One platform. Every expert you need.

Book a session in 4 simple steps

Your path to becoming a verified provider

Six expert domains, one platform

Built to protect you at every step

Real support. Real humans. Real resolution.

Ready to get started?

Join Hello Service Desk

Expert help,
exactly when you need it